FAQ
Q: Are glwosk products safe for pets?
A: Yes! All glwosk products are made from pet‑safe, non‑toxic materials and undergo strict quality checks. They are designed to be durable, safe, and suitable for everyday playtime with your dog.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@glwoskvip.com with photos of the issue. We will provide a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed or shipped, cancellations may no longer be possible. Please contact us immediately if you need assistance.
Contact Us
If you need further help, please feel free to contact us:
📧 Email: service@glwoskvip.com
📞 Phone: +852 3069 7288
📍 Address:
Unit 1203, 12/F, Tower 2,
Silvercord, 30 Canton Road,
Tsim Sha Tsui, Kowloon, Hong Kong